Clear findings before repair · Appointment-based service · Approval before work · License A51423 · EPA-certified technicians · Insured up to $1M
Residential Service Visit$99
The diagnostic fee is non-refundable and credited toward the total repair cost when you proceed.
Commercial service visits are priced separately at $150.
Exact model firstModel number and installation photos
Built-in awareCabinetry, panels, water and access
Diagnosis before partsSymptoms do not prove a component failure
Approval before workReview the recommendation first
True ice machines
Eighty-five pounds of clear ice a day - when everything works.
The True TCI-15 clear ice machine produces up to 85 pounds of restaurant-grade clear ice daily into a 28-pound bin. Clear-ice machines are water appliances as much as refrigeration - the water path, pump and drain get equal billing in every diagnosis.
A photo of the model label and the complete installation helps the team understand the configuration before the visit.
Current
TCI-15
15-inch clear ice machine, stainless or overlay panel.
Accessible
ADA-height version
The same machine in ADA-compliant height.
Output
85 lbs / day
28-pound storage bin; production depends on water and ambient conditions.
Install
Drain required
Gravity drain or pump - the install detail behind many service calls.
Start with the symptom
Common True ice maker problems
A symptom narrows the inspection; it does not identify the failed component. The $99 visit confirms the actual fault on the exact model before any repair is authorized.
Symptom
Production dropped
Water flow, filter and condenser airflow - the three quiet killers of daily output.
Ice & water
Cloudy or soft ice
Clear ice needs clean water and a healthy pump-over cycle - both testable.
Ice & water
Machine runs, no ice
Harvest cycle and evaporator plate territory.
Water
Water on the floor
Drain path first - gravity drains clog, pumps fail; both are routine repairs.
Symptom
Bin overfilling or underfilling
Bin thermostat and level sensing.
Symptom
Scale build-up
San Diego water is hard - descaling per the official procedure restores output and protects the pump.
Series and model numbers
True ice maker series we service
One machine, one honest diagnosis path: water in, ice out, drain away - each leg tested in order.
Model
TCI-15 family
Model numbers
TCI-15, overlay variants
What to note
Finish and hinge in the suffix; the serial tag settles parts questions.
Water
Filter-dependent
Model numbers
Flow and clarity
What to note
Ice quality follows water quality - the filter is a first-visit check.
Notes
No numeric codes
Model numbers
Status-based control
What to note
True's residential software does not apply code tables to the ice machine.
Model label
Where to find your True model number
The serial tag sits inside the cabinet - True's official serial-tag locator maps the exact spot; photograph it whole. Photograph the complete label — the full model and serial identify parts and production year better than the series name alone.
True diagnostics
True ice maker error codes, decoded.
No fault-code table exists for the TCI-15 - diagnosis is hands-on across the water and refrigeration paths, the way commercial ice machines are serviced.
Reality check · No codes - status-based
Clear-ice platform
What it commonly means
The TCI-15 does not use numeric fault codes - True's service documentation confirms the residential code tables do not apply to the ice machine.
Safe owner step
Note ice production over 24 hours and photograph any ice-quality change; do not chip ice off sensors.
What repair typically involves
Diagnosis is systematic: water valve and flow, pump, evaporator plate, harvest cycle, bin thermostat and drain - in that order.
Any other code or behavior
Meanings vary by series and year
Why we do not guess
True products span several control generations; the same characters can mean different things on different series. The complete model number fixes the definition.
What to capture
Photograph the full display and the model label, and note what the appliance is doing.
Next step
The $99 diagnostic visit confirms the actual fault before any repair is authorized. Book a visit or call (619) 877-6701.
Preventive service and owner care
True ice maker maintenance
Alpha Pro provides preventive and general maintenance for True ice machines. The appliance design determines which procedures are accessible and appropriate.
Owner maintenance
Routine care between visits
Water filter: replace on schedule - flow and ice quality depend on it.
Cleaning cycles: run the manufacturer cleaning procedure on clear-ice machines per the manual.
Bin care: keep the bin and scoop clean; do not chip ice from sensors.
Water supply: confirm the shutoff is fully open and the line unkinked.
Professional maintenance
Inspection follows the appliance design
A professional visit can evaluate accessible systems without assuming every procedure applies to every model.
Ice production rate and cube quality
Water fill valve and flow
Harvest cycle and sensors
Pump and drain condition on clear-ice units
Condenser and ventilation
Bin thermostat and level sensing
Control response and displayed faults
Water quality and filter condition
Diagnosis before parts
A straightforward three-step service process
1
Describe the symptom
Call or book with the model label, exact behavior, any displayed codes, photos, and access notes.
2
Evaluate the system
The technician examines the reported condition in context: production rate, water flow, harvest behavior, drainage, controls, and relevant components.
3
Review the recommendation
Findings and proposed work are explained before repair proceeds. The residential diagnostic is credited toward an approved repair.
Service areas and operating context
True ice machines across San Diego
Alpha Pro serves True ice machines in communities including La Jolla, Del Mar, Rancho Santa Fe, Carmel Valley, Poway, and the full San Diego County footprint below — ZIP by ZIP. Installation and room conditions vary from the coast to inland homes.
Coastal homes
Moisture, ventilation, and accessible surfaces
Recurring condensation, marine exposure, ventilation limits, and visible corrosion can be useful details during repair or maintenance.
Inland homes
Ambient heat and equipment environment
Share room conditions, recent heat events, ventilation restrictions, and when the symptom appears.
During maintenance, accessible metal surfaces can be inspected for corrosion, moisture exposure, or conditions that may warrant attention. Location alone does not establish the cause of a failure.
There is no honest universal age or price threshold. Start with the exact model and a diagnosis.
01Age and exact model
02Condition and installation
03Repair scope
04Parts availability
05Replacement and cabinetry context
Helpful answers
True ice maker service questions
Clear preparation makes a service request easier to evaluate.
Do you offer same-day True ice machine repair in San Diego?
Yes - same-day windows are offered across San Diego County subject to the day's schedule. Availability is confirmed for the exact address when you book.
Does the $99 residential diagnostic fee always apply?
Yes. It is non-refundable and credited toward the total repair cost if you proceed. There are no residential exceptions.
What warranty comes with a repair?
A 90-day labor warranty and a 1-year parts warranty, both starting on the date the repair is completed.
Can a symptom alone identify the failed part on a True ice machine?
No. A symptom narrows the search, but the diagnostic visit on the exact model confirms the actual fault before any repair is authorized.
Why did my True ice machine slow down?
Usually water flow (filter, valve) or condenser airflow rather than refrigeration failure - both are quick finds on the diagnostic visit.
Does the TCI-15 show error codes?
No - it is diagnosed hands-on across the water path, harvest cycle and refrigeration system. That is confirmed by True's own service documentation.
How often should a clear ice machine be cleaned in San Diego?
With local hard water, a descale and clean every 6 months keeps output and ice clarity honest; the visit includes water-quality guidance.
Where is the serial number?
Inside the cabinet - True publishes a serial-tag locator; photograph the full tag for parts.
Gravity drain or pump - does it matter for repair?
Yes - drain problems mimic machine faults. The visit tests the drain leg explicitly before condemning components.
Repair and preventive care
Choose the right True ice maker visit.
Schedule help for an active problem or arrange preventive maintenance for the appliance.
